Terms and condition

1. RISK DISCLOSURE STATEMENT

The present risk disclosure statement is intended to present to you risks and warnings in connection with foreign exchange trading, indexes and other financial instruments (Hereinafter: Foreign Exchange Trade). Foreign Exchange Trade, while using investment leverages, is considered speculative trade with a high level of risk of losing the money invested, in whole or in part. Therefore, Foreign Exchange Trade is suitable for persons that are knowledgeable in this field and are familiar with the principles and terms governing this field as well as for persons that are well aware of the risks involved in this kind of trade.

Since the Foreign Exchange Trade services offered by the Company are suitable only for persons that are aware of the risks involved in such trade and the risk to lose the entire amount of securities in such trade within a short period of time, you are required to consider seriously whether such trade is suitable for you taking into account the knowledge you have, your financial needs and requirements and your personal circumstances. Among other things, you should pay attention and consider carefully the relevance of the following issues on you:

1.1. Fluctuations in foreign currency rates and financial markets are influenced by present exchange rates and differences in the interest rates between the different currencies. Sometimes these changes are extreme, in a manner that does not enable to predict the degree of change, its direction or the periods in which it takes place.

1.2. High investment leverage results in the situation in which a small change in the market prices, sometimes within a short period of time, leads to significant gains or losses in relation to rate of the security you deposited with the Company and may even result in complete loss of the entire amount within a short period of time.

1.3. When making a transaction in connection with the services rendered by the Company concerning Foreign Exchange Trade, a component of cost is also included and manifested in the difference between the purchase and selling price offered for trade in connection with the financial instruments involved in the transaction. This cost component, when accumulated, might have a significant effect.

1.4. The Company may publish general and/or news information as to foreign currency rates or other financial instruments, including information published by information sources available to the public. You should be aware that such information, originating in external sources as said, is not controlled or supervised by the Company. Therefore such information might prove to be unreliable and/or insufficient for any purpose and especially for the purpose of examining the feasibility of performing a transaction or avoidance thereof. In addition, such information does not constitute consultation, recommendation, opinion or encouragement to use the Company’s services in general or enter into a transaction in particular. The Company shall not be held liable for the content and/or reliability of such information.

1.5. In light of the nature of Foreign Exchange Trade, it is recommended that you invest in such option only with capital that you can afford to lose and you should completely avoid risking capital that is used for savings purposes or your subsistence and personal needs.

1.6. To the extent that that you have doubts whether Foreign Exchange Trade is suitable for you, you should consult with an independent financial consultant. The Company does not provide any kind of financial consultation including in connection with anything pertaining to the feasibility of a transaction and/or avoidance thereof and/or tax considerations.

1.7. Foreign Exchange Trade is based upon and executed by computer, communications and internet networks. Therefore trade in the system might stop or discontinue without advance notice due to reasons that are beyond the Company’s control. Under circumstances of discontinuation of trade the Company may, yet not be obligated to, close open transactions without giving advance notice to clients, in fair prices that reflect the market values at the time, and the client shall make no claim or allegation against the Company concerning this matter; the Company shall not be held liable for any damage caused to the client due to a force majeure event or any other event that was beyond the Company’s control while trade was implemented in the system; you should be aware of the fact that even if your computer is not connected to the system trade activities still continue.

1.8. It is recommended to obtain knowledge as to the operation of trade software since a wrong action or failure to know the necessary commands may result in losses.

1.9. The client is responsible to check and ensure that his use of the Foreign Exchange Trade is not in violation of any law or rule applicable to him. In addition, the client ought to ensure that he upholds any other legal duty imposed upon him and that derives from the use of the trade system. Full liability for performance of a transaction or avoidance thereof including all transactions involving deposits and withdrawals with credit cards, and keeping access passwords to the client’s account lies with the client.

1.10. Recognized investment laws and rules do not apply to Foreign Exchange Trade and futures and therefore it exposes you to higher and more significant risks. The potential for loss or gain in Foreign Exchange Trade is influenced by changes in international currency rates that are influenced, among other things, by political or economical changes of the foreign state whose currency is traded, and they might affect significantly and determine the circumstances, conditions and prices of that currency or index. Extreme market conditions or different technological limitations might result in a situation that different trade instructions (such as “stop loss” or “limit”) are not always accepted or practicable and therefore, when such instructions are concerned the client may incur the losses (losses that the aforesaid instructions were to prevent) within a short period of time.

1.11. The Company does not undertake to continue to offer the same currencies and/or financial instruments at all times and it may not offer the same in the future.

1.12. The Company does not have control over changes in the underlying asset prices quoted in the inter-banking market in the markets where trade is performed, and that may be fluctuating and unstable. The prices offered by the Company are affected by these fluctuations irrespective of the client’s ability to open or close a deal and the price thereof. A period of intense fluctuations might lead to a situation in which the Company cannot realize an existing deal for the client, estimate the value of an open deal or set the fair value or risk exposure. The Company’s rates are indicative and binding and they are not necessarily identical in all foreign exchange companies.

1.13. The client should be aware that the Foreign Exchange Trade offered by the Company is not subject to the activities of an audited stock exchange and there is no clearing house or a third party entity that ensures the monetary undertakings of the Company towards the client in connection with the transactions the client made. In the event of insolvency or avoidance from repayment, are client may suffer a loss.

2. AML POLICY

Money laundering is an act of engaging in such financial transactions where money gained from illegal activity is converted into money appears to be gained through legal resources.

The objective of this act is to conceal the illegitimate identity of any monetary instrument including cash amount. That is why national and international laws makes it illegal for Comaxinvest Company and its employees to be knowingly or unknowingly engaged in any activity related to such illegally gained capital.

2.1 IMPLEMENTED PROCEDURES

Comaxinvest aims at implementing strict anti-laundering policies to ensure that its customers will be identified for such suspicion up to a certain standard to minimize the procedural complications for genuine and legitimate customers. In order to fulfill its commitment to provide full assistance to the government in fighting against such illegal financial transactions IfieFX has developed technologically advanced and reliable electronic system which completely verifies its client identity and is able to maintain the detailed record of all previous financial transactions.

Comaxinvest makes it sure to track the all suspicious activities and report to law enforcement bodies timely with detailed information. That is why complete legal protection is provided to its clients who share confidential financial data with the company.

One of the most significant measures to discourage money laundering and related illegal activities Comaxinvest don’t deal in cash transaction whether you are intended to deposit or withdraw the fund. Our company reserves the right to suspend any transaction where it finds even a suspicion of illegal money conversion. Therefore throughout the process when a customers’ account undergoes suspicion check Comaxinvest is not allowed to inform the customer about the ongoing development.

2.2. COMPLIANCE REGIME

Like other financial institutions Comaxinvest has also set up a compliance regime in order to fulfill its formal legal requirement. It comprises the appointment of compliance officer, policy making, regular review of their implementation and impact and professional compliance training to regime staff members.

Comaxinvest also ensures regular updating of its electronic according to modern rules and regulations developed for more sophisticated check to trace money laundering and other criminal financial practices on the spot. Professional training to its employees to trace such illegal activities and to use modern technological system is also a part of Comaxinvest essential policies.

2.3. IDENTIFICATION

In order to fully comply with anti-money laundering laws, Comaxinvest demands three kinds of documents for the satisfactory identification and verification of customers’ account.

First one is government issued document with a photo of customer on it. It can be a passport, driving license or regular ID card which must be issued by government and must have a picture of client on it.

Second one is any bill or document with complete name and address information on it. It can be a utility bill, bank statement, affidavit or any other type of bill with correct personal information (name and address) on it. It must not be more than 6 months old and the 3rd document is a proof of deposit method.

Moreover Comaxinvest requires physically signed application form submission. Customers are also required to inform the company in case of any change in their personal information already submitted in Comaxinvest record.

In case if documents are in non-western language then it must be first translated into English by any official translator and this translated copy must be duly signed and stamped by that translator and submitted along with other related documents and clients’ photo on it.

2.4. DEPOSIT & WITHDRAWAL POLICY

In case of money deposits the sender name must match the name of customer present in Comaxinvest record. No third party mediation is allowed in this case so no Mr.A can deposit money from his name for Mr.B.

Similarly in case of money withdrawal recipient name must be matched with the name of account holder he is withdrawing money from. If wire transfer has to be used as payment process funds can be withdrawn to same bank in same account name from where is has been sent. If online money transfer is to be involved even then funds can be withdrawn through same online transfer system to the same account from where it has been transferred.

3. DEPOSIT METHODS

3.1. Credit Card Fund

  • Credit Card funding allows you to fund your account faster* than a Bank Wire Transfer.
  • We accept Visa or Master card only for the following currencies : EUR, USD & GBP
  • The first 6 digits and last 4 digits of the Credit/Debit Card must match the digits of the card used to process the transaction. If the digits do not match we reserve the right to reject the deposit.
  • Credit card must show a name that matches the client account name.
  • Please ensure your card allows refunds before proceeding.
  • Deposits made via card must be withdrawn back to the same card used to make the deposit. There is no fee charged on refunds.
  • Any profits made above the card deposit amount must go to a bank account in the same name as the client account.
  • Please ensure to only fund with an approved and registered card otherwise your deposit will be refunded and the processing fee forfeited.

To fund via Credit card, please log into the Client Portal to submit your payment requests. If you haven’t signed up for a live account, don’t have your login details or are unsure how to complete the process, please contact us on +44 203 769 9534 or email at support@comaxinvest.com or start a live chat right here on the site.

3.2. BANK TRANSFERS

Local Bank Transfer

The “Local Bank Transfer” service enables clients to transfer funds from their domestic bank account to any of our locally appointed bank accounts to Deposit to their Comaxinvest Account.

This provides clients with local bank options depending on specific remittance needs (destination and currency), helping clients save cost on bank charges and remits funds much faster. In collaboration with many financial institutions in the world – introducing our Reference System – designed with the client in mind to credit the funds into their registered account once the funds are arrived on Comaxinvest Account. This system guides clients in selecting the most suitable channel in making Deposits. It provides clients with options depending on specific remittance needs (wire destination, currency and amount), making deposit easy.

Please obtain your Reference number and instructions to proceed with your Deposit, please contact your accounts manager.

4. WITHDRAWAL METHODS

Our deposit and withdrawal policy guarantees the highest level of security.

4.1. IDENTIFICATION REQUIREMENT

The first safeguard against money laundering is sophisticated Know-Your-Client (KYC) verification. To ensure compliance with standard AML regulations, we require you to submit the following documentation on withdrawals:

  • Proof of Identification: A clear copy of the front and back of your government-issued photo ID, i.e. a valid passport, driver’s license, or national ID card.
  • Copy of the front and back of your credit card: To ensure your privacy and security, only the last 4 digits of your credit card must be visible. You can also cover the last 3 digits on the back of your card (CVV code).
  • Proof of Residence: An official document issued within the last 3 months, clearly stating your name and address as registered with Comaxinvest. This can be a utility bill (i.e. water, electric, or landline), or bank statement. Please make sure your copy includes:

1) Your full, legal name

2) Your full residential address

3) Date of issue (within the last 3 months)

4) Name of the issuing authority with an official logo or stamp

All of the above documents should match the details given with Comaxinvest

*Please note that regulatory requirements differ in certain countries and we may need to request further documentation from you in regards of KYC.

We do not accept third-party payments. All deposits must be made in your own name and match the KYC documents submitted. Due to AML regulatory policies, all funds withdrawn must be returned to the exact source from which they were received. This means that funds originally deposited via bank transfer will be returned to the same account when a withdrawal request is made. Equally, if you deposited via credit card, your funds will be returned to the same credit card when a withdrawal request is made. We do not, under any circumstances accept cash deposits or disburse cash when requests for withdrawal are made.

4.2 REPORTING

AML regulation requires us to monitor and track suspicious transactions and report such activities to the relevant law enforcement agencies. We also reserve the right to deny a transfer at any stage if we believe the transfer to be connected in any manner to criminal activity or money laundering. The law prohibits us from informing customers about reports submitted to law enforcement agencies concerning suspicious activity. If you have any inquiries, please contact us via email: compliance@comaxinvest.com

5. REFUND & RETURN POLICY

The policy of return of money was developed for the purpose of reduction of financial and legal risks of the Company, observance of the principles of the Policy of counteraction of money-laundering and counteraction of financing of terrorist activity. Comaxinvest has the right unilaterally block an entrance to the private profile, to suspend the trade activity on accounts, to cancel the demand for input-output, or to make return of money if the source of money or activity of the Client contradicts to the Policy of money laundering and financing of terrorism. Comaxinvest doesn’t cancel the realized commercial transactions therefore the Company has the right to return money to the sender if within a month from the moment of replenishment, on trading accounts it wasn’t recorded trade activity. Comaxinvest company has the right at certain objective reasons and in case of need to make return of money, received through any payment system, including credit/debit cards. Thus return of money will be executed on electronic purses, and bank details which the Client used at input of money. In case the Company classifies activity of the Client as inappropriate or contradicting to the usual purpose of use of company services where there is direct, or indirect, illegal, or unfair intention, the Company has the right to work within this document, without informing the Client beforehand. At replenishment of the trading account by cash card, the Client undertakes not to submit the application for response of the payment which is already enlisted into the trading account to the bank, or to supplier of the credit/debit cash card, both in time, and after completion of use of company services. If the Company nevertheless receives a payment comment according to the transaction, we reserve the right to block an entrance to the Private Profile and to freeze the current balance of the Client and to send money back on personal account of the Client, after payment of all services and commissions. The company will take all necessary measures to prevent and block both input, and withdrawal by third parties of money from the customer account. Input and output of money from the account can be carried out only by the owner of this account. services providers with which we have joint marketing agreements or that offer financial products and services with us or on our behalf. By sharing information about you and your accounts, transactions, and other customer relationships with our affiliated companies and other financial services providers, we can provide you with a broader range of financial products and services, improve your experience with us, and better serve your financial needs.

  • We may also disclose information that we collect from you such as your name, contact information, and customer relationships with us to non-affiliated third parties that perform services for us other than processing or servicing transactions, such as marketing or market research. For example, we may provide your name, address, phone number, and / or e-mail address to vendors who send our e-mail or regular mail. We require that all entities, with which we share your non-public personal information, including companies that process or service transactions for us, agree to keep your information confidential. We also prohibit them from using or disclosing your information except for the limited purposes and to the persons for whom disclosure was intended, or as otherwise permitted by law.
  • We do not sell your personal information to third-party marketers or any other entity for any purpose. In some limited circumstances, we may disclose non-public personal information about you to a non-financial services company, but only with your prior consent (or “opt in”). If you consent (or opt in) to such disclosure, the information shared will be limited to that stated in our request for your consent. Account balance and trading activity information are never disclosed.
  • In addition, we disclose non-public personal information to parties under court order or subpoena that request this information. Disclosures for which you have provided your consent or you have directed us to make are also permitted.

6. PRIVACY POLICY

At Comaxinvest We are committed to protecting our customers’ personal and financial information. In the course of providing you with financial products and services, we need to collect and maintain certain non-public personal information about you. This Privacy Statement answers some questions about what non-public personal information we collect, what we do with it, and how we protect it.

6.1. COLLECTING YOUR PERSONAL INFORMATION

When you open and maintain an account with us, we collect the following types of information:

  • Information provided by you on applications or other forms, such as your name, contact info, mailing address and employment information
  • Information about your transactions with us, such as your account balance, trading activity, and billing history.
  • Information about your subscriptions, such as signal, alert, news category and price subscriptions.

6.2. USE OF YOUR PERSONAL INFORMATION

We use your personal information for four primary purposes:

  • To make the site easier for you to use by not making you enter your personal information more than once.
  • To help you quickly find services, products or information available on Comaxinvest website
  • To help us create and deliver content most relevant to you.
  • To alert you to service and product upgrades, special offers, updated information and other new services introduced from Comaxinvest.

6.3. CONTROL OF YOUR PERSONAL INFORMATION

  • We may disclose non-public personal information about you that we collect, primarily to make available to you the financial products and services that we and our business partners provide. We do not disclose non-public personal information about former customers to anyone, except as permitted by law.
  • We may disclose certain information about you to our affiliated companies and to other financial

6.4. ACCESS TO YOUR PERSONAL INFORMATION

We will provide you with the means to ensure that your non-public personal information is correct and current. You may review and update this information at any time at the Account Center.

6.5. SECURITY OF YOUR PERSONAL INFORMATION

We strictly protect the security of your non-public personal information and honor your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your personal information may be stored and processed in any country where Comaxinvest, its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your non-public personal information. No one can see or edit your personal information without knowing your password, so do not share these with others.

6.6. USE OF COOKIES

To ensure we are publishing content customers need and want, comaxinvest.com collects aggregated site-visitation statistics using cookies. We do not track individuals’ use of the Web Site. When someone visits the site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the site previously. comaxinvest.com also uses cookies in connection with the use of your account password on the comaxinvest.com Web Site. If you choose to not have your browser accept cookies from the comaxinvest.com Web Site, you will not be able to access the Account Center and the other restricted areas of this Web Site.